Having Difficulties Making Your Fig Loan Payments?

At Fig, we understand that unexpected financial challenges can arise. If you're concerned about a missed or upcoming payment, we're here to help. Our Resolutions team can work with you to explore available options and find a solution that works for your situation.

How We Can Support You

Depending on your circumstances, you may be eligible for one of the following support options:

1. Loan Payment Protection Claim

If you're enrolled in a Loan Payment Protection Plan, you may be able to file a claim for coverage of your payments in the event of:

• Unexpected job loss
• Illness or injury

To learn more about your coverage and how to file a claim, visit: Payment Protection Types and Benefits

2. Payment Deferral

Deferring your next payment can provide short-term financial relief and help you avoid a missed payment.

Please note: Deferrals are not available if your account:

• Has not yet had its first payment
• Is in bad standing
• Has already been deferred within the last 12 months

For full details, visit: Managing Your Loan Payments

3. Payment Arrangement

If you've missed a payment, you may be eligible to split the past-due amount into smaller, more manageable instalments. This can help bring your loan back into good standing without falling further behind.

Please contact our Resolutions team at support@fig.ca to see if this option is available to you.

4. Loan Term Extension

In cases of longer-term financial hardship, you may be able to reduce your regular payments by extending the term of your loan.

Important to know:

• Extending your loan will result in more interest accruing over time
• Once extended, your loan term cannot be shortened again

Reach out to our Resolutions team at support@fig.ca to discuss whether this option is right for you.

Contact Our Resolutions Team

If you're experiencing financial hardship, we encourage you to contact our Resolutions team as soon as possible. They will work with you confidentially and compassionately to understand your situation and recommend the best path forward.

You can reach us by email at support@fig.ca. Be sure to include your full name and loan account number (if available) to help us assist you faster.