If a payment is returned as failed, you will receive an email notification, and Fig will reach out via SMS and phone to assist you in resolving the outstanding payment.
Impact of a missed payment
If a payment is returned as failed, your loan account will enter bad standing. Should the missed payment remain unpaid after 3 days, a $45 Non-Sufficient Funds (NSF) fee will be added to your next scheduled payment.
If the payment remains unpaid for 30 days or more, Fig will report this missed payment to the TransUnion credit bureau, which may affect your credit score and your ability to borrow in the future.
Interest will continue to accrue daily on your outstanding loan balance, including any missed payments and fees.
How to resolve a missed payment
To resolve a missed payment, you can log in to your Fig Account at any time and submit your payment manually by referring to the steps below:
- Login via my.fig.ca with with your email address and your one-time code
- From the toolbar, select Manage Payments on web, or Payments on mobile
- Select Make a payment
- Choose the “Pay my outstanding amount” option
- Select Next, review the payment information, and Confirm
If you are having difficulties in making a payment, please reach out to us at support@fig.ca as possible so we can assist you.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article