Need help? Fig's support team is available to assist you with any questions or issues related to your loan, application, account, or payments.
Email Support
You can reach us by email at support@fig.ca. We aim to respond to all emails within 24 business hours.
You can also submit a support ticket directly through our Help Centre by clicking here.
Live Chat Support
For real-time support, use our live chat feature available on:
Look for the chat icon in the bottom right corner of the screen.
Phone Support (By Request)
While we do not offer inbound phone support, we’re happy to schedule a call if needed.
To request a callback from a support specialist, click here to submit a phone request.
Support Hours
Our live support team is available:
- Monday to Friday
- 9:00 AM to 5:00 PM Eastern Time
- Closed on weekends and public holidays
Self-Serve Help Centre
Looking for quick answers? Visit our Help Centre for articles, guides, and FAQs.
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