How do I verify my identity?

Fig works with Berbix (our secure identity verification partner) to help us with this process.

Here's a step-by-step guide of what the identity verification step looks like. You'll need a Canadian government-issued ID and your phone handy:

1. First, you'll see a screen that outlines the verification steps (choose your ID type, Scan your ID & take a selfie)
   
   
2. Next, you'll be asked to enter in your mobile phone number. You'll receive a text message with a link. Tap on that link to proceed to the next step. Note: if you're already using your phone, you'll move to step 3 automatically

   
   

   
   
   
3. You'll now be brought to a screen where you can choose what type of ID you will be using (Passport, Driver License or an ID Card). Tap the ID type of your choosing

   
   

   
   
   
4. Here you will take a photo of the front and bank of your ID. Be sure that the images are clear with good lighting
   
   
5. You'll now see a pop-up that asks you to Allow "verify.berbix.com" to use your camera. Tap Allow
   
   
   
   
6. Here you'll complete a selfie scan. Make sure your face fits in the circle and follow the instructions on the screen
   
   
   
   
7. You'll now be brought to a screen that says your documentation has been verified and can proceed to confirming your loan details! 

If you receive an error message stating that we couldn't verify your identity, please connect with us via live chat (Monday-Friday 9am-5pm EST) or email us at support@fig.ca.