While completing your Fig loan application, you may encounter one of several types of error messages. These may relate to your application, your bank account, or your identity verification. This guide will help you understand what each message means and what steps you can take to resolve the issue.
Application Errors
"Sorry, your loan offer has expired"
Your Fig loan offer is valid for 7-14 days from the time you complete the pre-approval process. If your offer expires, you will need to restart the application process to receive a new one.
"Oops, something's gone wrong"
An unexpected error has occurred. Try closing the application and reopening it in a new browser tab or from a different device. In some cases, switching to Google Chrome on a desktop or laptop may help resolve the issue. If the problem continues, please contact support.
"Incorrect Link"
The application link you used may be broken or incomplete. Please contact support to receive a new one.
"Sorry, we aren't able to offer you a loan right now"
Based on your application details, you are currently not eligible for a Fig loan. You may be eligible to reapply in 32 days. Learn more here.
"You've already got a loan with us!"
At this time, Fig does not support multiple active loans. You can find more information about existing loans, increases and limitations here.
"We can't proceed since you declined the terms & conditions"
In order to complete your application, you must agree to Fig's terms and conditions. If you declined in error, select "Try again" and choose "I agree" to proceed.
Identity Verification Errors
"Sorry, we couldn't verify your identity"
Fig uses Onfido to verify your ID. This message may appear if the name on your application does not exactly match the name on your photo ID.
Double-check the information you provided. If you think a mistake was made, contact support for assistance.
For more tips, visit our identity verification guide here
Banking Errors
"Something went wrong while connecting your bank account"
An error occurred while linking your bank via Flinks. Try the following:
- Close and reopen your browser
- Switch to a different device
- Restart the linking process
If none of these resolve the issue, please contact support.
"Sorry, we couldn't verify your bank account"
Flinks was unable to confirm that the linked bank account is your primary personal account, which is required to proceed with your application.
For more help, visit our bank linking guide here
If you're unsure how to resolve an issue or would like help completing your application, please reach out to our support team via email at support@fig.ca.
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