If you have Payment Protection coverage on your Fig loan and need to file a claim, knowing the steps in advance can help ensure a smooth and efficient process. Here’s a step-by-step guide to submitting your claim.

Step 1: Contact Trans Global Insurance (TGI)

All Payment Protection claims are handled directly by Trans Global Insurance (TGI). You can contact them by phone, email, or mail to begin your claim.

Phone

• Call 1-844-930-6022
• Office hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. (MST)
• A TGI representative will guide you through the claims process.

Email

• Send an email to clientcare@transglobalinsurance.ca
• Include:
  • Your full name
  • Policy details
  • A description of your claim
  • Any supporting documentation
• A TGI representative will follow up to assist you.

Step 2: Provide All Required Information

When filing your claim, be prepared to submit:

• Your policy number or loan details
• Personal identification information
• Documentation related to the event you're claiming for (e.g., medical certificates, employment records, or other relevant documents)
• Any additional information TGI requests to evaluate your claim

Tip: Submitting complete and accurate documentation helps avoid delays in processing your claim.

Step 3: Claim Review and Processing Time

Once all required information is received:

• Claims are typically reviewed and processed within 3 to 5 business days.
• TGI will notify you of their decision once the review is complete.

Who Decides on My Claim?

• TGI is solely responsible for reviewing and deciding on claims according to their policies.
• Fig does not have the authority to approve or deny claims.
• Fig's role is to support you during the process by providing any necessary loan information to TGI.

Need Assistance?

If you need help during the claims process, you can:

• Contact TGI directly at 1-844-930-6022 or clientcare@transglobalinsurance.ca
• Reach out to our customer support team at support@fig.ca for general guidance.

Submitting a complete and timely claim helps ensure you receive a decision as quickly as possible.