When you submit a Payment Protection claim, it is carefully reviewed by Trans Global Insurance (TGI). Their thorough evaluation ensures each claim is assessed fairly and according to the specific terms and conditions of your policy.

It's important to understand the factors that may lead to a claim being denied.

What Does TGI Consider During Claim Reviews?

1. Policy Coverage

• Your claim must fall within the specific coverages outlined in your policy.
• Claims may be denied if the event you're claiming for is not covered or falls under an exclusion.
• Always review your policy documents to understand what is and isn't covered.

2. Documentation

• Incomplete, missing, or inaccurate documentation can result in a denial.
• Make sure to:
  • Submit all required documents.
  • Ensure that forms are complete and accurate.
  • Provide any additional information TGI requests promptly.

3. Claim Validity

• TGI verifies that the event leading to your claim meets the conditions outlined in your policy.
• They may review employment details, medical information, or other supporting evidence to confirm eligibility.

Who Makes the Decision on My Claim?

• TGI is solely responsible for reviewing and deciding on Payment Protection claims.
• Fig does not have the authority to approve or deny claims.
• Fig's role is to:
  • Support you by facilitating the claim submission process.
  • Provide TGI with any required loan information.
  • Keep you updated on the status of your claim.

Need Help or Have Questions?

If you need assistance with your claim or would like to better understand the decision, you can contact Trans Global Insurance (TGI) directly:

• Phone: 1-844-930-6022
• Email: clientcare@transglobalinsurance.ca

You may also contact our customer support team at support@fig.ca for general assistance or guidance on the claim process.

Understanding the claim process and your policy terms can help ensure a smoother experience if you ever need to file a Payment Protection claim.