Manage and make my Fig loan payments

Your Fig account allows you to see make changes to upcoming payments and payment methods as well as see important details related to your loan. Through these options you can make a manual payment for your loan, change the date of your next payment, change your payment frequency, or change the account your payments are taken from.

Certain payment changes may not be available depending on your current loan status, and we recommend you contact our expert support team if you need any assistance.

• Make A Manual Payment
• Defer Upcoming Payment
• Change Payment Schedule or Frequency
• Change Linked Bank Account

Make A Manual Payment

1. Login via my.fig.ca with email and password

2. Select View Details under the loan you’d like to view

3. Under Summary, select Make a payment

4. Choose the payment type you would like to make:

   1. Pay my next payment - Manually transact the amount of your upcoming automated payment, will replace the scheduled payment

   2. Pay a different amount - Manually transact an amount of your choosing, will not replace your next scheduled payment

   3. Pay the remaining balance of my loan - Manually transact the full remaining balance of your loan, your loan will be closed and no scheduled payments will transact after complete.

5. Select Next

6. Review the payment information and select Confirm

Note: Manual payments will be transacted from your linked payment account within one business day. To update your linked account see: Change Linked Bank Account.

Defer Upcoming Payment

1. Login via my.fig.ca with email and password

2. Select View Details under the loan you’d like to view

3. Under Summary, select Delay my next payment

4. Enter your new payment date and select Next

5. Review the details of your payment change and select Confirm

Note: Payment deferrals are not available for accounts:
- Before a first loan payment
- In bad standing
- Which have been deferred in the last 12 months

Change Payment Schedule or Frequency

1. Login via my.fig.ca with email and password

2. Select View Details under the loan you’d like to view

3. Under Summary, select Change payment schedule

4. Select your payment frequency

5. Select the date of your first payment with this frequency

6. Review Your payment schedule details and select Next

7. Review the list of upcoming automated payments in your new payment schedule

   1. A new PAD agreement will be generated for this change, which must be agreed to with a checkbox before proceeding

8. Select Confirm to accept all the changes which have been made

Note: Payment schedule changes are only made effective as of your loan's next contractual due date. Payment schedule or frequency changes are available for accounts that are in good standing.

Change Linked Bank Account

1. Login via my.fig.ca with email and password

2. Select View Details under the loan you’d like to view

3. Under Summary, select Change payment method

4. Once Flinks information is reviewed, select Connect

5. Search for your financial institution and enter your login credentials (These will be same credentials as your online banking)

6. Select your desired chequing or savings account and select Continue

   1. A new PAD agreement will be generated for this change, which must be agreed to with a checkbox before proceeding

7. Select Confirm to accept all the changes which have been made