I'm having trouble connecting my bank account

Modified on Wed, 14 Jun 2023 at 11:55 AM

When adding your bank account to your application using our secure partner Flinks, it is possible you may see an error, which could lead to you not being able to complete your application. 

These types of issues could include but are not limited to:

  • Processing for a very long time
  • Flinks Error
  • Banking institution not found
  • Unable to validate your information

Connection errors

The process to connect your bank account to your application will request that you log into your online bank account using your standard banking credentials. Once this is done, Flinks will take a few minutes to collect the information from your bank account we require. If you notice this step is taking upwards of 10 minutes or so, Flinks may be stuck and we recommend refreshing the window and try connecting your bank account again. 

Other issues can sometimes be related to your online banks two step verification, if you get stuck at the prompt to enter your two step code, you may need to contact your bank to temporarily disable this requirement.

Can't find your bank?

Flinks supports all major Canadian financial institutions and several hundred smaller institutions and credit unions, but unfortunately, not all. If your bank isn't listed, contact us by email and let us know, and we would be happy to escalate your request to have your bank supported. While this will not be an immediate fix, it will begin the process of possibly supporting your bank for yourself in the future and other clients of your bank.

While we cannot support this type of issue immediately, if you have another bank account, we would invite you to try your alternate account!

Sorry, we couldn't verify your bank account

If you see this error message, there may be one of a few issues we can review. First and foremost, make sure that the name on your bank account matches the name you use on our partner site. A middle name may not cause the matching to fail, but if you are seeing this issue, it is likely that this is a cause.

Ensure you use your payroll deposit bank account, the bank account we will be adding to your application will also be the bank account we will deposit your loan to, and withdraw your repayment from. To confirm we are using the correct account, we will review a short transaction history, to validate information provided during your application. 

When to contact us

If all the issues above don't seem to be the issue, one of our support specialists may need to review the information provided . In this case, our support team will be more than happy to help out with your request, just drop us a line through our live chat or contact us by email.

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