How do I log in to the self-serve portal?

Modified on Fri, 10 Nov 2023 at 11:10 AM

Fig makes it easy to manage your loan by offering a self-serve portal that will allow you to see upcoming payments, payment history, your billing details and more! You can log in anytime using your email address and password by following the below steps.


  1. Head over to my.fig.ca
  2. Enter your Email and Password
  3. Click Log In


FAQs

My email and/or password isn't working, what can I do? 

  • Disable your web browser's auto-fill in case it's populating incorrect login details
  • Click on the I forgot my password button, and enter your email; the email will only send if the email address matches an account on file

  • If you haven't received a password reset email after 15 minutes or so, check your Junk or Spam folder in case it was redirected there
  • If you aren't receiving the password reset email or continue to have issues logging in, contact support at support@fig.ca


How long do I stay logged in to my self-serve portal?  

You will stay logged in on a web browser for up 30 minutes before you have to log in again. If you are using any security extensions or programs, this can shorten the amount of time you're logged into your account.

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